Partner Spotlight

Securely Connect Wherever You Are

Whether it is to maintain operations during a pandemic or natural disaster, reduce office crowding, or serve as a recruiting perk, your business can be ready for the hybrid workforce movement with tools from Fusion Connect.

Get More Than Video Conferencing. Your Business Needs:

  • Secure Network Access with VPN
  • Proactive Threat Management and Failover Solutions with Advanced Edge Security (UTM) and SD-WAN
  • One Business Phone Number Across Devices
  • Cloud-based Call Centers
  • UCaaS Collaboration Tools with HD Video and Crystal Clear Call Conferencing

Benefits of Sustaining a Remote Workforce

Benefits for Employers

  • Attract and retain greater talent
  • Cost savings on real estate, furniture, equipment, and office cleaning
  • Ensure business continuity during unforeseen disruptions
  • Provide a better work/life balance that avoids time-consuming commutes

Benefits for Managers

  • Employees stay connected and productive during business disruptions
  • Flexible working builds loyalty, increased morale, and employee satisfaction
  • File sharing for easier review processes
  • Communication grows with remote working as it prompts collaboration

Benefits for Employees

  • Enjoy greater scheduling flexibility
  • Reduced commuting considerably reduces stress on the employees mind and body
  • More employment opportunities without relocating
  • Potentially reduce distractions to get more done

Fusion Connect Helps Your Business Embrace the Remote Workforce

One Business Number Across Devices

Cloud PBX (Hosted Voice) moves your business phone service to the cloud. Hosted Voice allows you to use your business number and Caller ID from anywhere: Your desk or conference room phone, computer softphone, or smartphone.

  • Easy Call Forwarding with the same Caller ID. Move or redirect a call without disconnecting ensuring a seamless, professional calling experience.
  • Call Recording. Improve your call center management, customer service, and training with inbound/outbound call recording.
  • Visual Voicemail with Transcription allows you to receive fax and voicemails in your inbox as audio files or transcribed emails.
  • Integrates with popular business applications like Salesforce, Zendesk, Netsuite, or Microsoft Dynamics.
  • Unified Communications with Webex takes Unified Communications (UCaaS) to a whole new level. Take advantage of the many collaboration features such as shared spaces and white boarding, in addition to IM/chat, video conferencing, calling, screen share, and file transfer.

Already using Cisco Webex or Microsoft Teams? Adding Fusion Connect Calling Services to either platform can allow your employees to make and receive calls to individuals outside your organization, at a substantially lower price than other services.

Cloud-based Call Centers

Fusion Connect’s cloud-based call center solutions support work from anywhere and are easy to scale and manage.

  • Automated Call Distribution. Ensure friendly and efficient service to your customers by directing customer call queries to the correct customized queue, priority, and agent wherever they are.
  • Choice of Device. Agents and supervisors can use their choice of device – desk phone, softphone, or mobile. With the UCaaS apps, you also get additional features such as chat/IM, presence, file and screen share, and more.
  • Web Console. Manage agents, escalation options, status, queues, and queued calls all from one web-based dashboard. All inbound call data can be accessed anytime and anywhere in an online portal.
  • Business Continuity. In case of a natural disaster or disruption calls can be rerouted to alternate locations or remote workers.

Secure Network Access

Fusion Connect reduces the business risk associated with remote access. Managed security services enable employees to securely access your corporate network.

  • Consolidate your office locations onto a single private network with Fusion Connect private networking and security services. Off-site employees can access sensitive files securely over the internet.
  • Protect corporate data and networks against malicious attacks and costly downtime with Unified Threat Management.
  • All Fusion Connect SD-WAN services are fully managed by our team of experts from design through support. You get a tailored network design, with security at the edge, optimized performance for your critical applications, and real time network failover.
  • Fusion Connect’s managed SD-WAN Enterprise ensures high priority calls are routed over the cleanest WAN connection to eliminate dropped calls, choppy sound quality, and echoes.

Remote Access VPN

Remote Access VPN allows secure connections to a private network from a remote location. It is one of the best tools for a secure remote team.

  • Powerful encryption ensures only authorized users can access your network or files. Off-site employees who need access to sensitive company data or files can do so securely. Your customers gain safe access to enterprise data and apps.
  • Use your company’s preferred remote working tools anywhere on any device. Employees can securely access the VPN using their choice of device – smartphone, tablet, or desktop.
  • Fusion Connect’s Remote Access VPN services work in conjunction with Fusion Connect’s SD-WAN and MPLS services. It can be fully integrated into the network environment in less time than it takes to build an infrastructure solution.

Are Fusion’s Workforce Solutions the Right Fit for You?

Moving toward a Remote Workforce can be very confusing due to the extremely large number of companies that provide WFH solutions today. Unfortunately, they are not all the same and different carriers are better suited to help different types of environments. When you work with us, we can help you pick the right WFH solution for your unique needs.

We can help you identify what features you need and your security compliance requirements to choose the correct carriers to bring in.

We can recommend WFH solutions based on current industry trends and best practices, so you can be sure that you are receiving a quality solution.

In addition to securing the correct WFH solution, we can often assist you with implementing new solutions.

Audit Services
We will audit your current internet services and platform solutions to determine if you are using the best and most cost-effective solution for your business.

We are supplier agnostic and work with numerous providers. We can offer the best options from multiple suppliers.

Expense Management
We want to provide you with a great solution within your budget and will work to make sure you are investing your money well.

Working with an independent consultant allows us to analyze your needs and source the best solution provider(s) that meet requirements and exceed expectations. This is done agnostically, letting you focus on the project at hand without being tied down by endless supplier discussions.

Contact Us

…or give us a call!

Office Hours

Monday: 9:00AM – 5:00PM EST
Tuesday: 9:00AM – 5:00PM EST
Wednesday: 9:00AM – 5:00PM EST
Thursday: 9:00AM – 5:00PM EST
Friday: 9:00AM – 5:00PM EST
Saturday: Closed
Sunday: Closed

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