Unified Communications is the integration of communication services such as instant messaging (chat), presence, voice, mobility (twinning/mobile app), audio, web & video conferencing, desktop sharing, data sharing/collaboration, call control and speech recognition with non-real-time communication services, such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not a single product, but a set of products providing a consistent unified user interface and user experience across multiple devices.

Our Top UCaaS Partners

With automations and integrations, imagine if a missed phone call could trigger an invitation to a follow-up meeting based on participants’ real-time availability. Once confirmed, that appointment could auto-populate across users’ calendars and in the organization’s CRM system, which would then generate a ticket for internal tracking. The possibilities of automations and integrations are endless, and there is no one-size-fits all approach.

Disaster recovery capabilities are some of the most persuasive reasons to consider UCaaS. Think about the importance of maintaining uninterrupted communications. While large companies can build redundancy into their systems, this can be cost-prohibitive for smaller enterprises, or those with tight budgets. Being cloud based offers UCaaS users access to communications from any location, eliminating the need for redundancy.

On-premise solutions can take months and even years to roll out company-wide. Upgrades can take just as long. With UCaaS, a new feature or service can be available to all employees immediately.

Cloud-based systems provide access from anywhere, at any time, solving what is often referred to as the “BYOD” (bring your own device) challenge. UCaaS offers connectivity to smartphones, laptops, tablets and other devices.

With features like audio and video conferencing, as well as interoperability between devices, employees can connect from any location.

Contact center capabilities, interactive voice response, call routing, and other outstanding features will make it easy to build relationships with customers, all while seamlessly integrating these interactions with your CRM software.

One of the more significant challenges in managing any kind of premise-based application is scaling the administrative functions. This can include setting up new users, applying patches, or updating features. The tasks may need to be repeated many times, depending on the architecture of the on-premises solution. With a hosted UC solution, the administrative tasks are centralized, allowing the administrator to perform tasks once, and be confident that those changes will take place company-wide.

UCaaS shifts a business’s cost of designing solutions in an increasingly complex space to an experienced service provider. Leased phones and equipment allow companies to adopt new technologies and set up shop in various locations without worrying about features becoming outdated.

Shared data centers deliver PBX service more efficiently than onsite infrastructures. The company does not have to find rack space, pay energy bills, or configure and manage connections.

UcaaS allows companies can start small, deploy and move resources where they’re needed, and pull back once a project wraps up or add features as needs change.Enhanced Security – As cloud-based services, service providers have stringent measures in place to monitor networks for known threats and potential vulnerabilities.

Businesses get predictable flat-fee pricing for only the features they use, with a consolidated bill that simplifies accounting. UCaaS prepares for the future. The business case for UCaaS is growing more urgent. IDC predicts that nearly three-quarters of the U.S. workforce will use mobile technology. Companies that make provisions for telecommuting save money that they can devote to other resources, reduce their office space needs, and give employees the ability to work remotely or engage with clients offsite. The ways we communicate have rapidly developed in the past decade. VoIP and cloud systems are not the last steps in their evolution. Unified Communications offers a framework that will help businesses deliver on the promise of a more collaborative and productive workplace.

Why Work with Convergent?

Moving your voice platform to the cloud can be very confusing due to the extremely large number of companies that provide UCaaS solutions today. Unfortunately, they are not all the same and different carriers are better suited to help different types of environments. When you work with us, we can help you pick the right UCaaS solution for your unique needs.

We can help you identify what features you need and your security compliance requirements to choose the correct carriers to bring in.

We can recommend UC solutions based on current industry trends and best practices, so you can be sure that you are receiving a quality solution.

In addition to securing the correct UC solution, we can often assist you with implementing new solutions.

Audit Services
We will audit your current communications services and platform solutions to determine if you are using the best and most cost-effective solution for your business.

We are UC supplier agnostic and work with numerous providers. We can offer the best options from multiple suppliers.

Expense Management
We want to provide you with a great UC solution within your budget and will work to make sure you are investing your money well.

Working with an independent consultant allows us to analyze your needs and source the best solution provider(s) that meet requirements and exceed expectations. This is done agnostically, letting you focus on the project at hand without being tied down by endless supplier discussions.

Frequently Asked Questions

Why would I want to move to a UCaaS solution when my prem-based PBX works fine and is paid for?

We hear this from clients all the time and that makes it a perfect time to evaluate the market. Often people don’t realize the potential cost savings for moves, adds and changes as well as administration and productivity benefits a new communications and collaboration solution brings. This is a great reason for us to chat and explain the benefits of deploying new technology.

Will my network support UCaaS?

Yes, however the call quality may or may not be impacted based on the existing network you have in place. During our discovery process we will help you determine what changes if any you’ll need to make to your current network to ensure optimal voice quality. Most of the time a MPLS network just to support cloud UC services is not practical or cost effective. If preferred we have options to where you can securely extend your existing MPLS networks into our data centers, offering a cost-effective way to migrate to the cloud with enterprise quality of service and without the need to dislodge existing network investments.

We have a lot of employees that travel and work out in the field. Do you have a mobile solution?

Yes, reliability and mobility must go hand in hand, as customers are no longer willing to sacrifice one for the other. UCaaS can dramatically simplify mobile application deployment and management, and many organizations are now even opting for a mobile-first strategy, replacing traditional desktop phones with smartphones and tablets to connect increasingly distributed workforces.

What is the UCaaS disaster recovery strategy?

UCaaS platforms have a high-availability, fully redundant, multi-data center architecture that guarantees service availability in the event of a data center failure. In short, regardless of the reason for failure (e.g. storm or man-made disaster), you will be unaffected even if an entire data center goes down.

Contact Us

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Office Hours

Monday: 9:00AM – 5:00PM EST
Tuesday: 9:00AM – 5:00PM EST
Wednesday: 9:00AM – 5:00PM EST
Thursday: 9:00AM – 5:00PM EST
Friday: 9:00AM – 5:00PM EST
Saturday: Closed
Sunday: Closed

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