Convergent remains committed to staying ahead of the curve of today’s rapidly evolving technology trends. In our monthly Industry News Digest, we share with you some of the most important developments in the SaaS, UCaaS and Cyber Security industries so you can continue to develop your professional value and secure your technological future.
How the convergence of UCaaS and CCaaS affects businesses
The UCaaS and CCaaS markets began to converge so organizations could handle internal and external communications on one platform. But integration requires planning and consideration. Vendors are moving quickly to develop new offerings in the marketplace. Organizations must determine how a converged platform could improve the experiences of internal and external customers and take advantage of this opportunity.
SaaS can slash telcos’ costs by 25% over 5 years
“There is a strong operational and financial case for moving to SaaS services today and away from the dated practice of buying customised software for analytics, security, and other functions that run on costly, complex, on-premise infrastructure.”
“Research from Analysys Mason suggests that communication service providers (CSPs) can achieve cost savings of around 25 percent over five years by adopting SaaS.”
Trellix Threat Labs Research Report: April 2022
The fourth quarter of 2021 saw the world shift out of a two-year pandemic during which bad actors leveraged work from anywhere opportunities and Log4Shell was an unwanted holiday guest. During the first quarter of 2022, the focus on threats shifted to campaigns weaponizing cyberthreats against Ukrainian infrastructure in the Eurasia region conflict. Our latest Trellix Threat Labs Research Report includes our findings from Q4 2021, our identification of a multi-stage espionage attack on high-ranking government officials, and our recent analysis of cyberattacks targeting Ukraine and the newly identified HermeticWiper during Q1.
CPaaS: Why Innovation + Integration = Monetization
“Effective CRM saves time because all relevant information is located in one place and one click reveals everything,” says Simon Cleaver, CEO of CloudCall Group.
“That is an easy conversation for a service provider to have with an end user enterprise because the upsides are obvious.
“When those integrated customer management benefits are combined with the advantages that come with the deployment of a high-performing, feature-rich communications platform, it is a match that has the capability to deliver big.”